neko99Privacy Policy

This page describes what we collect when you use neko99 and how we keep that data protected. We at neko99 take your privacy seriously — from the moment you create an account through every deposit, withdrawal, and game session on our platform.

Our neko99 privacy policy sets out our commitments to you regarding data collection, use, storage, and your rights. We process personal information only for legitimate purposes: account verification, payment processing, fraud prevention, and legal compliance. We do not sell your data to third parties, and we limit access to your information to staff and processors who need it to serve you.

If you have questions about how we handle your data on neko99, or if you wish to exercise your rights, contact us using the details at the end of this policy.

What Data We Collect on neko99

Account Information

When you create an account on neko99, we collect your name, email address, phone number, and date of birth. We also collect your residential address and national ID number during account verification (KYC). This information is mandatory for account creation and withdrawal eligibility. We store this data securely on our servers, which may be located outside your jurisdiction.

Payment Information

Our neko99 platform processes deposits and withdrawals through multiple payment channels: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers via mobile banking, local payment, online payment, e-wallet. When you deposit or withdraw, we collect transaction details — amount, timestamp, payment method, and confirmation codes. We do not store your full payment credentials (e.g., full card numbers or e-wallet passwords); payment processors handle that data directly. We retain transaction records for accounting, fraud detection, and regulatory compliance.

Data retention: We keep transaction records for a minimum of five years to comply with financial regulations. Account data is retained as long as your account is active, plus a retention period after closure for legal and fraud-prevention purposes.

Gameplay and Activity Data

We at neko99 log your gameplay activity — which games you play, your stakes, your wins and losses, and the timestamps of your sessions. We collect this data to calculate your account balance, settle disputes, detect fraud, and improve our platform. We also track your login history and device information (operating system, browser type, IP address) for security purposes.

Communication Data

If you contact our neko99 customer support team via email, chat, or phone, we record your messages and our responses. We use this data to resolve your issues, improve our support process, and maintain a record of our interactions with you.

Cookies and Tracking

Our neko99 website and mobile app use cookies and similar tracking technologies. We use cookies to remember your login session, store your preferences, and track your browsing behaviour on our platform. These cookies help us provide a seamless experience across devices and sessions. You can disable cookies in your browser settings, but doing so may limit your ability to use neko99 fully.

How We Use Your Data and Your Rights on neko99

Our Use of Your Information

We use the data we collect on neko99 for the following purposes:

  • Account creation, verification, and management
  • Processing deposits and withdrawals
  • Calculating your account balance and settling gameplay outcomes
  • Fraud detection and prevention
  • Compliance with legal and regulatory obligations
  • Improving our platform and customer service
  • Sending you account notifications and updates

We do not use your data for marketing purposes without your explicit consent. We do not sell your personal information to third parties. We may share your data with payment processors, fraud-prevention services, and legal authorities when required by law.

Third-party processors on neko99

Our neko99 platform relies on third-party service providers for payment processing, data hosting, and fraud detection. These processors are bound by confidentiality agreements and may only use your data to provide services to us. We remain responsible for their handling of your information.

Your Rights Regarding Your Data

You have the following rights regarding your personal data on neko99:

  • Right to access: You can request a copy of all personal data we hold about you.
  • Right to correction: You can ask us to correct inaccurate or incomplete information in your neko99 account.
  • Right to deletion: You can request deletion of your data, subject to legal retention requirements.
  • Right to data portability: You can request your data in a portable format for transfer to another service.
  • Right to withdraw consent: If we process your data based on your consent, you can withdraw that consent at any time.

Data Security on neko99

We at neko99 implement industry-standard security measures to protect your data. We use encryption for data in transit and at rest, secure authentication protocols, and regular security audits. Our servers are protected by firewalls and intrusion-detection systems. However, no security system is completely impenetrable — we cannot guarantee absolute protection against all threats.

International Data Transfers

Our neko99 servers and those of our processors may be located outside Indonesia. When we transfer your data internationally, we implement safeguards such as standard contractual clauses to ensure your data receives adequate protection. By using neko99, you consent to such transfers.

Children's Privacy

Our neko99 platform is not intended for users under the age of majority in their jurisdiction. We do not knowingly collect data from minors. If we discover that a minor has created an account on neko99, we will delete that account and associated data promptly.

Policy Changes

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on neko99 and updating the effective date. Your continued use of neko99 after such changes constitutes your acceptance of the updated policy.

Contact neko99

If you have questions about this privacy policy or wish to exercise your rights regarding your data on neko99, please contact us:

  • Email: [email protected]
  • Mailing address: neko99 Data Protection Officer, Jakarta, Indonesia
  • Response time: We aim to respond to all data requests within 30 days.

Our services on neko99 are available only where local law permits. Users are responsible for verifying that their access and use of neko99 comply with their own jurisdiction's laws and regulations. This privacy policy is governed by the laws of Indonesia and the jurisdiction in which neko99 operates.

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